In commenting on buying online, Business Week explained “The best reason to
buy many products online is the bad or inconsistent advice you get offline.
... given the wide disparity of the quality of staff --
some excellent, some barely articulate...."
Business Week
August 23, 2002
Buying Online. Business Week published an article on
buying online.
The article focused on buying tires, like trailers an often confusing product with much conflicting information.
Business Week found that shopping online often leads to more information in a straightforward manner than the often conflicting "advice" received from local dealers.
This article described buying tires. Trailers are more complex and confusing than tires to the average buyer. The expertise and recommendations of a local trailer dealer vary. Many trailers we offer are not available locally. To shop for all the trailers we offer could require multiple trips to several dealers. You will still not find our selection and all the information available at Internet Trailer. Did you know
that Internet Trailer offers over 1,000,000 trailer combinations? Cargo
trailers come in thousands of shapes
and sizes with almost 1,000 different options. Some local trailer dealers are
extremely knowledgeable. Some are not. Will you, on your own, find such a dealer? Will you find the right
salesman? At Internet Trailer, we guarantee you will find more unbiased
information on trailers, and more knowledgeable trained staff than anywhere in the
world.
Better Service. We sell
over 2000 trailers a year. Our companies have been servicing and selling
trailers since 1943. We have 3 dealerships and 6 service facilities.
Eleven sales specialists. Two
people dedicated to warranty and order follow up.
Over 4000 people come to our site every day to view trailers. We
configure and price out over 300 trailers a day.
More Knowledge.
Every member of our sales force goes through one month of intense training on selling trailers. We
speak with almost every one of our manufacturers' plants personnel several times
a week on production and order issues. We know about model changes, upcoming
price increases, load issues, recommended options and how to find the trailer
that best fits your needs. We have toured the factories and seen the production
facilities.
In the long run this will save you money and aggravation. We
know what works for different configurations.
Can you be sure that another dealer has the experience and knowledge in helping
you choose options? Recommended Trailer sizes? Matching up the trailer to your
towing rig?
You will not find a more knowledgeable staff than the sales
force at Internet Trailer. Service, knowledge and follow up is our passion.
Concerned about service, unbiased knowledge and finding the
right trailer for your needs? Internet Trailer is the best solution.
We strive to make a complicated product with thousands of uses-trailers, straight forward and easy
to understand. When you buy a trailer from Internet Trailer, you can be assured
that you will find the right trailer for your specific need without unnecessary
options at the lowest possible price.
We are passionate about our mission. If you think buying a
trailer online will mean a tradeoff of less service, less knowledge for a price
savings, you are wrong. It will mean better service, more knowledge and price
savings.
Our customers get better trailers, more properly equipped at a
substantial overall cost savings. And we have the track record and over 3000
satisfied trailer sales in two years to prove it.
Warranty Service After the
Sale
Guaranteed Shop
with our Warranty Service Guarantee.
Reluctant to buy a trailer because of concerns over warranty service?
Don’t be. This was a concern raised by our initial customers so we have
addressed it with a passion. Other internet sellers may face that issue. We do
not. Our warranty issues for sales outside our 3 dealerships run at the same
low rate (less than 1%) as the
sales at our dealerships. Our warranty follow up exceeds any other trailer
dealer in the country. How do we do that?
First, Haulmark and Continental Cargo require their
dealers to perform warranty work for all Haulmark trailers.
There are over 1000 factory authorized
Forest
River
(Continental Cargo) warranty centers and over 300 factory authorized Haulmark
service centers. Just as a car manufacturer
requires its dealers to service all of its cars wherever they are purchased. We
also have service centers in Chicago,
New Jersey and St. Louis.
Second, we have dedicated warranty specialists who will work
with you to assist in obtaining warranty service for your trailer. We will
assist you in solving the problem, finding a service center and working with
the manufacturer as your advocate. No other dealer who sells over the Internet
can make such a claim.
Third, we sell only the best known national name brand
trailers (beware of internet or local sellers offering a trailer that is not a
national well known name). We find that the few instances in which our trailers
require warranty service, the matter can be fixed fairly easily.
Four, we have an online Better Business Bureau seal of
approval. Check our track record. If you are looking for another trailer
dealer, check out whether they have such a track record.
Finally, we are part of the trailer dealer community. We carry
more inventory than almost any other dealer. We have service departments and
have customer follow up. And we think most of our bricks and mortar competitors
know we are not just a virtual dealer who leaves our customers looking to them
for follow up. We often refer or take referrals from the larger dealers around
the country. As a result, we have good relations and are able to address issues
smaller internet sellers without inventory cannot.
We cannot guarantee that you will never have a warranty issue.
We can point to our own empirical studies to show that the level of warranty
repairs and ability to get them fixed runs the same for local and out of state
sales. Because we are fanatical about after the service follow up, any issues
inherent to purchasing a trailer over the internet is compensated by our follow
up.
Price Savings We
will match any price on any comparably equipped trailer we sell (excluding
freight and taxes if applicable). But that is not the real savings. Truth is
that every reputable trailer dealer has to cover costs and make a profit. You
may be able to find someone selling out of their home or out of a small
dealership selling over the internet who can quote you a better price (but we
will match it if you do).
The real savings come from our volume and knowledge. That $100
savings might not look so good if you are sold a trailer improperly equipped
for your needs. If you are looking to haul two motorcycles or to carry a car
with specialized dimensions or some other need, no one in the country has more
experience than we do in custom ordering trailers.
There are 1,000,000 combinations of cargo trailers available.
We configure 300-400 a day. If you are shopping us with another
dealer-internet or bricks and mortar, ask them how many trailers in your
configuration they have sold in the last year? Wading through the different
trailer configurations, and finding one that fits your exact needs comes from
experience. We have it. We have all purchased some bargain only to find out
later that bargain didn’t really accomplish what you wanted. With Internet
Trailer, you will work with trained trailer specialists who know more about
trailers than almost any other dealer in the country. That is the real savings.
Still not convinced? Mention this article and we will sell you Trailer Guard at our cost, which will extend the warranty two years, and save you money.
